Training
When do I get paid?
Weekly commissions are paid out every Friday. The pay period is for the previous week of orders from Monday – Sunday. Monthly bonuses are paid out on the 10th of every month for the previous month. Once the commission has been paid it will move from the Current Earnings section to the Paid Commissions section of your back office.
I have not received an email to set up my Paylution account?
You will receive an email from Paylution, with your login information, on the day you are scheduled to receive your first commission payout.
When are commissions final?
Commissions are not finalized until the day they are paid. Pending commissions may be subject to change.
What is the monthly commission cut-off time for qualifying orders?
The website runs on Central Time and monthly qualifying orders need to be placed by 11:59 pm CST on the last day of each month.
What happens if my customer returns an order after I already received commission?
If a return is made you will see a commission volume clawback in the weekly/monthly cycle the return is processed in. This negative adjustment will stay on your account until the balance is paid off.
A customer order shows in my party but not in my customer orders?
All customer orders placed with your party link, no matter which artist account the customer is linked with, will be credited to you for both commission and hostess rewards. If you are seeing an order in your party and commission details but NOT your customers section, the customers account was created with another artist or directly with Seint corporate. You can send an email to Ask for confirmation on who the customer is under.
My back office shows I’m only receiving 10% commission?
The monthly enhanced personal sales commission will show 5%, 10%, 15% or 20% depending on your sales. You are paid 20% weekly so you will receive whatever additional amount of bonus commissions on your monthly payout. This means it will show the remaining percentage on top of the 20% you will have already received.
My back office is not showing my correct rank?
Your Top Rank will update after the monthly payout on the 10th if you advanced. The Paid Rank will reset each month as you need to meet the requirements in each qualifying month to be paid at that rank.
Do I get CV/SV on my own kit purchase?
You will not earn SV on Artist or Demi kits; however, it will count towards your CV for ranking and enhanced retail commission!
Do I earn on my downline’s kit purchase?
You will not earn any commission on the purchase of your downline’s kit. You are eligible to receive an Artist in Training bonus, which is more than you would make on a Basic Kits commission!
Do I still get paid if I’m not active?
You will still receive 20% weekly commission on any customer orders regardless of being active with 240CV in a qualifying month. If your account is in suspended status at the time of a commission payout, commission will be forfeited.
My new downline hit Artist II, when will I get the Artist in Training Bonus?
The Artist in Training Bonus is paid out as your downline makes sales and not in one lump sum. This means you may receive some of this bonus over several months until you hit the maximum. You do need to be active with 240 CV to receive downline bonus commission, including the Artist in Training Bonus.
Why haven’t I ranked to Artist II yet?
You need to be active in order to rank up to any rank and this goes for Artist II as well. That means the month you hit 640 in accumulative CV, you need to be active (have at least 240 CV that month) to advance rank!
Will I receive commission on orders placed through my artist account?
You will receive commission on any orders placed at full retail. You will not receive an additional 20% weekly commission if you order with your 20% artist discount up front. You will however receive full CV/SV on artist discount orders for ranking and enhanced retail commission.
Will I receive SV/CV on Hostess Rewards orders?
Yes, you will receive SV/CV on the paid subtotal from the order after the discounts have been applied.
What if someone in my downline cancels their artist account?
If an artist cancels their account then their downline will roll up in level. For example a level 2 artist will roll up to level 1, level 3 to level 2, and so on. Retail customers will also roll up.
Can I sponsor artists and have customers in both the US and Canada?
Yes, cross-border sponsorship is allowed!
Can I host cross-border parties?
Yes, you can have both Canada and US orders within the same party. The exchange rate will be applied to the sales volume for cross-border orders.
Who will get a tax form?
All US artists who earn over $600 in commission in a calendar year will receive a 1099 form at the beginning of the next year.
All Canada artists who earn more than $500 CAD in sales will receive a T4A Slip at the beginning of the following year.
Do I need to do anything if I made under $600?
We are only required to provide a tax form if an artist made over $600 commission in the US and $500 commission in Canada. For any other tax questions please consult a tax professional.
Where can I find my YTD number?
Your YTD (Year to Date) total is listed on the main page of your back office, or you can download your commission payouts from your Paylution account.
How can I get the Seint Visa Card?
This must be done through the Paylution website (maskcarabeauty.paylution.com) on a desktop! Note: You’ll need to wait until you receive your login information before requesting the card. If you have any questions regarding the Paylution website or app, their customer service can help you with that!
Phone: 1-877-546-8220
Email: support@paylution.com
For Paylution FAQ: https://www.paylution.com/hw2web/faqs/faqs.xhtml